French-Speaking Back-Office Advisor

Description

Summary: Join our international hub in Porto as a Back-Office Customer Service Officer to handle written communications methodically and responsively, ensuring consistent service quality. Highlights: 1. Join an enthusiastic team at the heart of a dynamic coastal city. 2. Develop your skills in analyzing complex files and ensuring compliance. 3. Benefit from a predictable work schedule. **Opportunity in Porto: Back-Office Customer Service Officer (M/F)** Our international center of expertise, located in Porto, is seeking a Back-Office Customer Service Officer eager to join an enthusiastic team at the heart of a dynamic and pleasant coastal city. In this role, you will be responsible for processing all our written communications with method, responsiveness, and constant attention to service quality. If you are fluent in written French, possess strong analytical abilities, and wish to advance your career within a privileged environment, this opportunity is ideal for you. **Prerequisite:** This position is exclusively open to individuals already residing in Portugal. The company provides no financial assistance for relocation, housing, or commuting. **Your Daily Responsibilities** * **Contact Channels:** 100% text-based interactions (email management and live chat moderation). * **Key Responsibilities:** In-depth analysis of complex files, verification of administrative document compliance, and updating information systems in French. * **Work Organization:** On-site position in Porto, with potential progression toward a hybrid model (partial remote work) depending on the assigned project or department. **Compensation & Benefits** To recognize the diligence and commitment of our employees, we offer a clear, transparent, and motivating compensation structure: * **Base Salary (Level L2):** €1,120 gross per month (based on 14 payments per year). * **Onboarding Bonus:** €100 net per month (guaranteed allowance paid monthly during the first semester). * **Attendance Bonus:** €25 per month, rewarding your punctuality and presence. * **Meal Allowance:** Approximately €126 net per month (paid in cash directly on your payslip). * **Social Benefits:** Premium private health insurance from day one, negotiated discounts with a network of fitness centers, and exclusive offers from our partners. * **Estimated Total Monthly Gross Income:** Approximately €1,371 (sum of regular bonuses, excluding deferred 13th and 14th-month payments). **Work Schedule Organization** To ensure excellent visibility over your schedule and preserve your work-life balance, our scheduling relies on predictable rotating shifts: * **Working Hours:** Monday through Saturday, with scheduled shifts rotating across time slots between 7:00 a.m. and 7:00 p.m. * **Days Off:** Sunday is a fixed, guaranteed day off. If you work on a Saturday, a compensatory day off is automatically granted during the week. **Profile & Required Skills** * **Language Skills:** Excellent command of written French (C1/C2 fluency required). Operational English proficiency (minimum B2 level) is required to use our internal IT tools. * **IT Tool Proficiency:** Ability to navigate multiple CRM software simultaneously and manage various concurrent text-based communication streams. * **Analytical Mindset & Precision:** Strong analytical capabilities and heightened vigilance to quickly identify data entry errors or anomalies. * **Professional Conduct:** Strong written communication skills, tactfulness, and a constructive approach to calmly handle complaints and ensure user satisfaction. **Living and Working in Porto** Building your professional future in Porto means choosing an exceptionally appealing lifestyle. Between its iconic bridges, picturesque alleyways, proximity to the ocean, and the banks of the Douro River, the metropolitan area offers a rich and fulfilling daily life. Moreover, its highly competitive cost of living compared to other major European metropolises is a true advantage for preserving your purchasing power. **Are You Interested in This Opportunity?** Do you currently reside in Portugal and does this profile match your aspirations? Give your career a new boost by sending us your updated CV today—in French or English!