Summary: Join a dynamic team to manage written communications methodically and reactively, ensuring consistent service quality and reviewing complex administrative files. Highlights: 1. Join an enthusiastic team at the heart of a dynamic city 2. Handle 100% text-based communications and moderate live chat 3. Develop your career in a privileged environment **Opportunity in Porto: Back-Office Customer Advisor (M/F)** Our international center of expertise, based in Porto, is seeking a Back-Office Customer Advisor eager to join an enthusiastic team located in a vibrant and pleasant coastal city. In this role, you will systematically and promptly handle all our written communications while consistently upholding high service standards. If you are fluent in written French, possess strong analytical skills, and wish to advance your career within a privileged setting, this opportunity is ideal for you. **Mandatory requirement:** This position is exclusively open to individuals already residing in Portugal. The company does not cover any relocation, accommodation, or transportation expenses. **Your daily responsibilities** * **Communication channels:** 100% text-based interactions (email management and live chat moderation). * **Key activities:** Detailed review of complex administrative files, verification of document compliance, and updating information systems in French. * **Work arrangements:** On-site employment in Porto, with potential transition to a hybrid work model (partial remote work) depending on project or departmental needs. **Compensation & Benefits** To recognize the diligence and commitment of our teams, we offer a clear, transparent, and motivating compensation structure: * **Base salary (Level L2):** €1,120 gross per month (based on 14 payments per year). * **Welcome bonus:** €100 net per month (guaranteed allowance paid monthly during the first semester). * **Attendance bonus:** €25 per month, rewarding your punctuality and regularity. * **Meal allowance:** Approximately €126 net per month (paid in cash directly on your payslip). * **Social benefits:** Premium private health insurance from day one, negotiated discounts with a network of fitness centers, and exclusive offers from our partners. * **Estimated total monthly income:** Approximately €1,371 gross (sum of regular bonuses, excluding deferred 13th and 14th-month payments). **Working hours & Scheduling** To ensure excellent visibility over your schedule and support your work-life balance, our scheduling relies on predictable rotating shifts: * **Working hours:** Monday to Saturday, with scheduled shifts rotating across time slots between 7:00 a.m. and 7:00 p.m. * **Days off:** Sunday is a fixed, non-working day. If you work on a Saturday, a compensatory day off is automatically granted during the week. **Profile & Required Skills** * **Language proficiency:** Excellent written command of French (C1/C2 fluency required). Professional-level English (minimum B2) is necessary to operate our internal IT tools. * **IT proficiency:** Ability to simultaneously operate multiple CRM software platforms and manage various concurrent text-based communication streams. * **Accuracy & Rigor:** Analytical mindset and trained attention to quickly identify data entry errors or anomalies. * **Soft skills:** Strong written communication skills, tact, and constructive approach to calmly resolve complaints and ensure user satisfaction. **Living and working in Porto** Building your professional project in Porto means choosing an exceptionally attractive lifestyle. Between its iconic bridges, picturesque alleyways, proximity to the ocean, and scenic banks of the Douro River, the metropolitan area offers a rich and fulfilling daily life. Moreover, its highly competitive cost of living—compared to major Western European capitals—is a genuine advantage for preserving your purchasing power. **Ready to apply?** Does this position match your expectations, and do you already reside in Portugal? Give your professional journey a new boost by sending us your updated CV today—in French or English!
João Santos
Indeed · HR
João Santos
Indeed · HR
