French-Speaking Back-Office Advisor

Description

Summary: Join a dynamic team to handle written correspondence with rigor, professionalism, and responsiveness in a privileged environment. Highlights: 1. Join a dynamic team and a privileged work environment 2. Ensure 100% text-based communication via email and live chat 3. Evaluate complex files and verify regulatory compliance **Opportunity in Porto: French-Speaking Back-Office Advisor (Phone/Written)** Our international center of excellence, located in Porto, is seeking a French-Speaking Back-Office Advisor (Phone/Written) eager to join a dynamic team within an attractive, vibrant coastal metropolis. In this role, you will manage all our written correspondence with rigor, professionalism, and responsiveness. If you possess fluent spoken and written French, a methodical mindset, and the ambition to grow within a privileged environment, this opportunity is for you. **Eligibility Requirements:** This offer is exclusively reserved for current residents of Portugal. No financial support regarding relocation, housing, or transportation is provided by the company. **Your Daily Responsibilities** * **Communication Channels:** 100% text-based interactions (managing email inbox and moderating live chat). * **Key Responsibilities:** In-depth evaluation of complex files, verification of regulatory document compliance, and updating information systems in French. * **Work Environment:** Position based in Porto, including options for partial remote work (hybrid model), depending on project or assigned team. **Compensation & Benefits** To recognize the precision and dedication of our employees, we offer a transparent and motivating package of financial benefits: * **Base Salary (Level L2):** €1,120 gross per month (paid over 14 months). * **Welcome Bonus:** €100 net per month (guaranteed monthly throughout the first semester). * **Attendance Bonus:** €25 per month, rewarding your punctuality and attendance. * **Meal Allowance:** Approximately €126 net per month (credited directly to your bank account via payroll). * **Social Benefits:** Premium private health insurance from day one, preferential rates at a network of fitness centers, and exclusive discounts with our partner brands. * **Estimated Total Monthly Income:** Approximately €1,371 gross (sum of regular bonuses, excluding deferred 13th and 14th-month payments). **Work Schedule Flexibility** To ensure optimal visibility into your schedule while safeguarding your personal life, our organization follows these guidelines: * **Working Hours:** Monday to Saturday, with shifts scheduled on a rotating basis between 07:00 and 19:00. * **Days Off:** Sunday is always non-working. If working on Saturday, a compensatory day off is granted during the week. **Candidate Profile: Skills & Soft Skills** * **Language Requirements:** Excellent written French proficiency (C1/C2 level required). Operational English (minimum B2) is necessary for using our internal applications. * **Digital Proficiency:** Ability to effortlessly navigate multiple CRM tools and simultaneously manage several text-based conversations. * **Attention to Detail:** Sharp analytical skills and heightened vigilance to quickly identify data entry errors or anomalies. * **Professional Demeanor:** Strong writing ability, tact, diplomacy, and a constructive mindset to effectively handle complaints and ensure user satisfaction. **Living and Working in Porto** Choosing to work in Porto means opting for an exceptionally pleasant lifestyle. Between its iconic bridges, charming alleyways, proximity to the ocean, and the banks of the Douro River, the city offers a fulfilling environment. Moreover, its very favorable cost of living—compared to other major Western European metropolises—ensures long-term purchasing power preservation. **Ready to Apply?** Does this profile match your aspirations, and are you already residing in Portugal? Give your professional journey a new boost by sending us your up-to-date CV today—in French or English!