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Job Summary: The Sales Associate delivers proactive and personalized service, focusing on solution-based selling and customer loyalty, leveraging digital tools and possessing deep knowledge of the store's product and service offerings. Key Highlights: 1. Personalized customer service and solution-based selling to enhance customer loyalty 2. In-depth knowledge of products, services, and digital tools 3. A dynamic and collaborative environment focused on professional growth #### **Store: Carcavelos** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service, establishing a foundation of trust that ensures loyalty from Resident Customers; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting them in selecting the optimal solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the products offered in your department and their complementary items, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Implement new collections, POGs, podiums, and top displays, contributing to the creation of attractive retail spaces in coordination with the Store Logistics team; #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Passion for customers and understanding their needs; * Interest in technical products and their applications; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and an entrepreneurial spirit. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with opportunities to grow.
