Job Summary: The professional will welcome and serve customers in a personalized manner, identifying their needs and managing repair processes, ensuring customer satisfaction and task organization. Key Highlights: 1. Focus on customer service and personalized customer relationship. 2. Autonomous task management and conflict resolution to ensure customer satisfaction. 3. Integration into a dynamic team with emphasis on initiative and proactivity. #### **Store: Alfragide** #### **Your Day\-to\-Day** * Ensure excellent customer reception at any service point; * Welcome customers at the Welcomer in a personalized way, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, services, or store procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM autonomously, offering appropriate solutions based on the customer's situation and coordinating with relevant store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Manage customer waiting situations autonomously and effectively, resolving conflicts with customers to ensure their full satisfaction; #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer orientation and interest in customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
