Job Summary: Leroy Merlin Sales Associates are responsible for proactive and personalized service, ensuring customer loyalty and selling solutions tailored to their needs. Key Highlights: 1. Proactive and personalized customer service 2. Strong business and results orientation 3. Integration into a multinational company and Human First culture #### **Store: Matosinhos** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile service, establishing the foundation for building a relationship of trust that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting\-them in selecting the best solution (product \+ complementary items \+ services) to meet their needs; * Possess in-depth knowledge of the product offerings in your department and their complementary items, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close interdependence with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring implementation of necessary action plans to address AVS, non-viable items, excess stock, and visual stockouts, while guaranteeing smooth communication flow with the Store Logistics team. #### **Who we are looking for** * Educational qualification equivalent to completion of 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company offering competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
