Job Summary: Leroy Merlin Sales Associates are responsible for proactive and personalized customer service, selling solutions, possessing in-depth knowledge of products and services, and ensuring the satisfaction of the Home Customer. Key Highlights: 1. Proactive and personalized customer service 2. Sales of Leroy Merlin solutions and services 3. Opportunity for growth within a Human First culture #### **Store: Setúbal** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure Home Customer loyalty; * Take responsibility for solution-based sales to the customer, accurately anticipating and identifying the Home Customer’s needs, and supporting them in selecting the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Home Customer; * Understand and effectively utilize digital tools available to support the Home Customer, as well as the various sales channels (website and kiosk), to deliver the best possible experience; * Know, propose, and sell the range of services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your assigned aisle remains Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, along with all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
