Job Summary: Proactive and personalized service, solution selling, in-depth knowledge of products and services, stock management, and participation in commercial space planning. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution selling and product knowledge 3. Dynamic and collaborative work environment #### **Store: Matosinhos** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures customer loyalty; * Take responsibility for solution-based sales to customers, anticipating and accurately identifying the needs of resident customers, and supporting them in selecting the optimal solution (product + add-ons + service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to resident customers; * Understand, propose, and sell various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rail systems, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Help ensure high-quality stock in your department by implementing necessary action plans to address AVS items, non-saleable items, excess stock, and visual stockouts, while maintaining effective communication with the Store Logistics team. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
