French-Speaking Customer Advisor

Description

Summary: Join a dynamic team of customer relationship professionals to assist and support French-speaking users, ensure exemplary service quality, and enhance your skills. Highlights: 1. Multichannel customer assistance and support 2. Incident diagnosis and customized solutions 3. Career development and continuous training **Position: Bilingual French Customer Service Agent – 100% On-Site Mode (Lisbon, Portugal)** Do you possess flawless French language skills, solid English foundations (B1 level) and the desire to advance your professional journey under the bright sun of Portugal’s capital? Our company is actively recruiting passionate customer relationship professionals to strengthen our on-site teams in Lisbon. **Your Main Responsibilities** * **Customer Assistance and Support:** Handle all inquiries from French-speaking users across multiple communication channels (phone, email, and instant messaging). * **Incident Diagnosis and Resolution:** Rigorously identify encountered issues, understand the user’s exact needs, and deliver fast, relevant, and customized solutions. * **Exemplary Service Quality:** Consistently uphold the company’s established quality standards to ensure maximum customer satisfaction. * **Interaction Traceability:** Meticulously record each case and information update in our Customer Relationship Management (CRM) software. * **Skill Enhancement:** Actively participate in ongoing learning sessions designed to refine your mastery of internal processes, products, and tools. **Required Profile and Skills** * **French Language Proficiency:** Native or bilingual level (C1/C2), essential both orally and in writing. * **English Language Skills:** B1 (intermediate) level required for effective internal communication with international teams. * **Professional Background:** Prior experience in contact centers, hospitality, or retail is an asset; however, entry-level candidates are fully welcome thanks to our comprehensive initial training program. * **Soft Skills:** Proven interpersonal ease, responsiveness, strong listening ability, and adaptability. * **Technological Fluency:** Proficiency in standard office software and ability to quickly master new applications. * **Organization:** Strong team spirit and availability to work according to variable shift schedules. **Work Environment and Organization** * **Working Hours:** Full-time schedule of 40 hours per week (8 hours per day, 5 days per week), with a rhythm guaranteeing two consecutive rest days. * **Schedule:** Rotating shifts covering 24/7 operations (schedule communicated in advance). * **Work Mode:** Entirely on-site activity conducted at our offices in Lisbon. **Compensation Structure and Employment Options** * **Option A – Resident Candidates (Already residing in Portugal / Without housing support)** + **Gross Monthly Salary:** €1,262 (paid over 12 months). * **Option B – Special Relocation Package (For candidates residing outside Portugal)** + **Gross Monthly Salary:** €1,059 (paid over 12 months). + **Housing Solution:** Provision of a private room in a shared apartment, with all utilities covered (water, electricity, gas, and internet access). + **Relocation Support:** Reimbursement of one-way flight, airport pickup upon arrival, and dedicated assistance for all administrative formalities (obtaining NIF, Social Security registration, and opening a bank account). **Our Company Benefits** * **Initial Training:** Fully paid, comprehensive learning path starting from your first day on the job. * **Work Environment:** Modern and stimulating premises located in a cosmopolitan setting. * **Career Development:** Concrete internal advancement opportunities into roles with greater responsibility (Trainer, Quality Auditor, Team Manager). * **Health Coverage:** Company-sponsored health insurance offered to all employees. **Application Procedure** Ready to take the leap and embark on a rewarding professional experience in Portugal? Send us your updated CV today so that a member of our recruitment team can review your profile!