French-Speaking Customer Advisor

Description

Summary: Join a dynamic customer service team to handle inquiries from French-speaking users, analyze issues, and propose customized solutions—all while adhering to high-quality standards. Highlights: 1. End-to-end management of French-speaking customer inquiries across multiple channels 2. Accurate problem analysis and resolution with customized solutions 3. Ongoing professional development and internal career advancement opportunities **Job Title: Bilingual French Customer Service Representative – On-Site Presence (Lisbon, Portugal)** Do you possess flawless French language skills, have a solid foundation in English (B1 level), and wish to advance your professional journey in one of Europe’s most attractive cities? Our customer relations division is seeking energetic new team members to join our Lisbon-based teams! **Key Responsibilities and Activities** * **Customer Relationship Management:** Handle end-to-end French-speaking user inquiries via phone, email, or instant messaging. * **Problem Analysis and Resolution:** Accurately assess the nature of requests, perform clear diagnostics, and propose effective, warm, and customized solutions. * **Adherence to Quality Standards:** Deliver top-tier service fully aligned with operational requirements and company standards. * **Case Administration:** Rigorously log all interactions and collected information in our CRM system. * **Continuous Training:** Participate in regular learning programs to keep your knowledge up to date on our products, services, and software. **Required Profile and Qualifications** * **French Language:** Bilingual or native-level proficiency (C1/C2) required, both spoken and written. * **English Language:** B1 (intermediate) level required for internal communication and understanding global support materials. * **Experience:** Prior experience in customer service, sales, or hospitality is an asset—but entry-level candidates are fully welcome thanks to our comprehensive onboarding program. * **Personal Attributes:** Excellent interpersonal skills, active listening ability, empathy, and professionalism. * **IT Skills:** Solid command of basic digital tools and quick adaptability to new technologies. * **Availability:** Strong team spirit and willingness to work flexible rotating shifts. **Working Conditions and Environment** * **Working Hours:** Full-time, 40 hours per week (8 hours/day, 5 days/week), with two consecutive rest days. * **Schedules:** Rotating shifts covering 24/7 operations (schedules provided in advance). * **Work Modality:** 100% on-site position at our Lisbon office (no remote work). **Compensation and Support Packages** * **Option A – Local Candidates / Already Resident in Portugal** + **Gross Monthly Salary:** €1,262 (based on 12 months). * **Option B – Relocation Package / Candidates from Abroad** + **Gross Monthly Salary:** €1,059 (based on 12 months). + **Housing Support:** Private room in a shared apartment, including all standard utilities (water, electricity, gas, internet). + **Arrival Support:** Full reimbursement of initial flight ticket, personalized airport pickup, and dedicated administrative assistance for all local procedures (obtaining NIF, opening a bank account, Social Security number registration). **Company Benefits** * **Paid Induction Training:** Comprehensive onboarding program starting on day one of employment. * **Work Environment:** Modern, multicultural, and stimulating workplace located in central Lisbon. * **Career Development:** Concrete internal promotion pathways (Trainer, Quality Auditor, Team Manager). * **Health Coverage:** Complementary company health insurance offered to all employees. **How to Apply?** Does this opportunity excite you? Submit your updated CV today so that a member of our recruitment team can review your application!