French-Speaking Customer Advisor

Description

Summary: Join a dynamic team in Lisbon to deliver exceptional French-language customer support and resolve incidents with empathy. Highlights: 1. Multichannel customer support and relationship management 2. Analysis and resolution of complex incidents 3. Continuous improvement and professional development **Position: Bilingual French Customer Advisor – On-site Role (Lisbon, Portugal)** Do you possess native or near-native fluency in French, operational English skills (B1 level), and wish to build a dynamic professional career at the heart of Portugal’s capital? We are recruiting enthusiastic, customer-focused talents to join our Lisbon-based operation! **Key Responsibilities** * **Customer Support and Relationship Management:** Handle and process all inquiries from French-speaking users via multiple communication channels (phone, email, or live chat). * **Incident Analysis and Resolution:** Accurately identify difficulties encountered by users, determine the nature of malfunctions, and provide clear, effective, and empathetic responses. * **Maintenance of Quality Standards:** Ensure high-quality service delivery to uphold excellence in customer relationships, fully aligned with organizational policy. * **CRM Administration and Tracking:** Maintain rigorous traceability and comprehensive follow-up for every interaction within our internal database. * **Continuous Improvement:** Actively participate in learning sessions to maintain up-to-date knowledge of products, procedures, and software tools. **Desired Profile and Skills** * **French Language Proficiency:** Bilingual or native-level fluency (C1/C2) required—both verbal and written. * **English Language Proficiency:** Intermediate level (B1) required for internal communication and training material comprehension. * **Prior Experience:** Previous experience in after-sales service, hospitality, or retail is advantageous; however, junior profiles are strongly encouraged to apply thanks to our dedicated onboarding program. * **Communication Skills:** Excellent oral and written expression, strong listening ability, and unwavering professionalism. * **Technical Skills:** Proficient use of standard computer tools and ability to quickly adapt to new software environments. * **Availability:** Capacity for collaborative work and adaptability to rotating shift schedules. **Work Organization** * **Working Hours:** Full-time contract of 40 hours per week (distributed over 5 days of 8 hours each), including 2 consecutive rest days. * **Schedule Management:** Rotating shifts covering 24/7 operations (schedules communicated in advance). * **Work Location:** Fully on-site position at our Lisbon offices. **Financial Offer and Relocation Packages** * **Option A – Candidates Already Based Locally (No Housing Support)** + **Gross Monthly Salary:** €1,262 (paid over 12 months). * **Option B – Relocation Package (For International Candidates)** + **Gross Monthly Salary:** €1,059 (paid over 12 months). + **Accommodation Included:** Private room in a shared apartment; all utilities (water, electricity, gas, internet) covered by the company. + **Arrival Assistance:** Coverage of initial airfare, airport pickup upon arrival, and step-by-step support for local administrative procedures (tax identification number NIF, social security registration, banking formalities). **Our Company Benefits** * **Paid Training:** Comprehensive learning program starting on day one of onboarding. * **Multicultural Environment:** Stimulating workplace and modern facilities located in central Lisbon. * **Internal Career Development:** Concrete opportunities for professional advancement into supervisory, instructional design, or quality assurance roles. * **Social Coverage:** Company-provided health insurance for all employees. **Application Process** Excited about this international opportunity? Submit your CV now to secure an interview with our recruitment team!