Mission of the Role Ensure efficient technical support to internal and external users, guaranteeing resolution of incidents and requests related to systems, hardware, software, and networks, thereby maintaining the organization’s operational continuity. Key Responsibilities* User Support: Receive, log, and track requests and incidents via telephone, e-mail, or ticketing system. * Diagnosis and Resolution: Identify technical issues, propose solutions, and perform first-line repairs (hardware, software, network). * Escalation: Route complex cases to higher-level support teams or specialized departments, ensuring clear and complete communication. * Installation and Configuration: Prepare and install equipment (computers, printers, peripherals) and software in accordance with internal policies. * Access Management: Create and manage user accounts, permissions, and credentials in corporate systems. * Documentation: Update knowledge base, record procedures, and maintain incident history. * Training and Support: Guide users on best practices, tool usage, and information security. * Monitoring: Monitor system performance and alerts to prevent failures. Requirements* Education: Technical or university degree in Computer Science, Information Systems, or related fields. * Knowledge: + Operating systems (Windows, Linux, macOS) + Networks (TCP/IP, VPN) + Ticketing tools (e.g., ServiceNow, Jira) + Microsoft Office suite and corporate applications * Skills: + Clear and empathetic communication + Problem-solving ability + Organization and priority management * Languages: Portuguese (mandatory), English (preferred) Internal Use Only: Indirect Hourly Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.*Career Scam Disclaimer:* *BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.