Guest Relations

Description

Job Summary: We are seeking a Guest Relations professional for the Bairro Alto Hotel, focused on customer satisfaction, VIP management, and service promotion within an informal luxury environment. Key Highlights: 1. Unique experience in informal luxury hospitality 2. Focus on intuitive service and individual appreciation 3. Recognized in the People Engagement Survey 2025 **Description:** ---------------- The Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in the heart of Lisbon’s historic downtown, nestled between two of the city’s most iconic neighborhoods: the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. A pioneer in Lisbon’s boutique hospitality scene, distinguished by its informal sophistication, we make working with us a unique journey. We believe in intuitive service-oriented hospitality, within a family-like atmosphere that values each individual. Our culture is built on closeness and recognition. The Bairro Alto Hotel was ranked among the top 10 companies nationwide in the Medium Enterprises category of the People Engagement Survey 2025! Join us in a project centered on informal luxury culture—one that today, more than ever, must prioritize authenticity, connection to the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We seek a dedicated Guest Relations professional with excellent communication skills and strong customer orientation. **WHAT ARE THE RESPONSIBILITIES?** * Welcome internal and external guests, ensuring their satisfaction and loyalty. * Accompany prominent personalities, VIP guests, and other guests throughout their stay, guaranteeing a memorable experience. * Promote and sell hotel services, including Food \& Beverage, rooms, and other available services. * Assist in coordinating and executing in\-house meetings and events. * Assume duty officer responsibilities according to operational needs. * Support the operational management of all hotel teams whenever required. * Collaborate with the Executive Assistant Manager in implementing standard operating procedures. * Prepare internal documents, including guest preference records, complaint management, and incident reports. * Ensure service quality across departments, in accordance with LHW and BAH standards. * Conduct internal audits to ensure compliance with established standards. * Efficiently verify and resolve guest complaints. **WHAT ARE WE LOOKING FOR?** * Academic degree in Hotel Management or related field. * Minimum 3 years’ experience in Guest Relations or related roles within the hospitality industry. * Excellence in customer service, with a focus on delivering exceptional experiences. * Ability to manage tasks and priorities. * Excellent communication skills and ability to collaborate closely with various departments. * Availability to work rotating shifts. * Proactivity and initiative, with capacity for autonomous decision-making and efficient, effective problem-solving. * Proficiency in Portuguese and English (French is a plus). **CONDITIONS** * Attractive remuneration package commensurate with the role’s requirements; * Health insurance; * Navegante Pass benefit; * Comprehensive benefits and incentive plan applicable to all employees.