Clerk-Reservations

Description

Summary: Process reservation requests, changes, and cancellations, identify guest needs, and explain policies while ensuring professional guest service. Highlights: 1. Process all reservation requests, changes, and cancellations efficiently. 2. Maintain confidentiality and protect company assets and guest privacy. 3. Develop positive working relationships and support team goals. **Additional Information** **Job Number**26112887 **Job Category**Reservations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while maintaining the comfort and familiarity for which they are known worldwide. As a member of Marriott Hotels, you help fulfill the promise of "always delivering great hospitality," by providing kind, friendly, and modern service that embodies and extends a legacy. With a name synonymous with hospitality worldwide, we proudly invite you to explore a career with Marriott Hotels. By joining Marriott Hotels, you become part of Marriott International’s portfolio of brands. **Be** where you can do your best work, **Act** with purpose, **Belong** to an incredible global team, and **Become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in iconic cities and resort destinations around the world. JW believes in putting our associates first. When our associates are happy, our guests are happy. JW Marriott associates are confident, innovative, and authentic, representing the legacy of the company’s founder, J. Willard Marriott. Our hotels offer a unique professional experience where you are part of a community and enjoy genuine connections with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—provides an environment where you can pursue your dreams within a luxury setting focused on holistic well-being. Exceptional treatment of our guests begins with treating our associates well. This is the JW Treatment. By joining JW Marriott, you become part of Marriott International’s portfolio of brands. **Be** where you can do your best work, **Act** with purpose, **Belong** to an incredible global team, and **Become** the best version of yourself.