Help Desk - Lisbon.

Description

Job Summary: Milestone is seeking a colleague with Help Desk/Service Desk experience to join a telecommunications client in the Greater Lisbon area, focusing on incident and microcomputer service request resolution. Key Highlights: 1. Incident and microcomputer service request resolution 2. Ability to work autonomously under stress 3. Integration into an experienced and ambitious team **Help Desk \- Lisbon.** Milestone is looking for a colleague with experience in Help Desk/Service Desk functions to join a telecommunications client in the Greater Lisbon area. **What we value:** · High school diploma or higher; · Minimum 3 years of relevant experience; · Basic knowledge of computer networks; · Proficiency in MS Windows – macOS; · Hardware knowledge; · Basic knowledge of computer networks; · Experience in patching network infrastructure in server rooms; · Familiarity with MS Office tools and ITSM tools (Jira, ServiceNow, EasyVista, among others); · Willingness to travel; · Good English language skills; · Availability for preventive maintenance; · Valid Portuguese driver's license; · Proficiency in spoken and written English; · Residence in the Greater Lisbon area. **Your mission:** · Resolve incidents and microcomputer service requests, either on-site or remotely when applicable; · Update tickets with detailed descriptions of actions performed/verified; · Work autonomously in high-stress environments and sometimes without immediate support; · Install, troubleshoot, and resolve computer-related issues; · Maintain conversations in English with users. **What you will find:** * Top-ranked happiest company in Portugal according to the Happiness Works Portugal 2025 study. * People’s Choice award winner at the Wellbeing Awards 2025. * A people- and well-being-centered management strategy; * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * An innovative, technology-focused culture. If this resonates with you, please share your **CV** with us via email **jobs.technology@milestone.pt**, referencing MLSTSPIT11120260612\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Compensation: €980.69 \- €1,195.32 per month Work Location: On-site