Danish-Speaking Customer Support Advisor

Description

Summary: Represent a world-leading automotive brand, delivering premium customer service to Danish-speaking customers throughout their ownership journey. Highlights: 1. Represent a premium automotive brand 2. Focus on quality customer interactions 3. Support customers through entire ownership journey We're looking for a Danish speaker who understands what great customer service looks like and can represent a world\-leading automotive brand the way it deserves to be represented. Someone who takes pride in the quality of every interaction, not just the volume. This is a fully remote role based in Portugal, supporting Danish\-speaking customers across the full ownership journey — from pre\-purchase questions to aftersales support. You'll be the voice of a premium automotive brand, which means the bar is high and the work is genuinely rewarding. Monday to Friday, evenings free, no weekend work. **What's in it for you** * Competitive base salary x 14 months * Complexity Bonus: €80/month x 11 months * Fully remote position * Monday to Friday * Rotative shifts between 07:00 and 19:00 **What you'll do** * Handle inbound contacts from customers via phone, email, and chat in Danish * Assist owners with questions about their vehicle, features, connectivity, and technology * Support customers with warranty queries, service bookings, and dealership referrals * Manage complaints with ownership and professionalism, ensuring resolution that reflects the brand's standards * Guide customers through the purchase and aftersales journey, delivering a consistently premium experience **What we need from you** * Danish at C1 or C2 level * Currently residing in Portugal — relocation is not offered for this role * A customer\-first mindset and the ability to represent a premium brand with confidence and care * Availability for rotative shifts, Monday to Friday between 07:00 and 19:00 * Previous customer service experience is a plus Some brands don't need an introduction — and this is one of them.