Job Summary: Proactive and personalized service focused on solution-based selling and loyalty of the Resident Customer, with in-depth knowledge of the product offering and digital tools. Key Highlights: 1. Proactive and personalized customer service. 2. Focus on solution-based selling and customer loyalty. 3. In-depth knowledge of products and digital tools. #### **Store: Sintra** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile service to establish a foundation of trust that ensures Resident Customer loyalty; * Are responsible for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting\-them throughout the selection process of the best solution (product \+ complements \+ service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Are proficient in digital tools serving the Resident Customer and the various available sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Participate in the preparation and implementation of OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive retail spaces in close coordination with the Store Logistics team; #### **Who we are looking for** * Academic qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
