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Summary: This role involves being the primary contact for customers, managing telephone calls, providing accurate information, resolving incidents professionally, and attracting new clients for UPS. Highlights: 1. Varied work with the possibility of growth 2. Continuous training 3. Resolve incidents professionally and offer new products **Before applying for a job, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity within a Fortune Global 500 organization. Imagine innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you improve every day. We know what it takes to drive UPS forward into the future: people with a unique combination of skills + passion. If you possess the qualities and motivation to lead yourself or teams, we have roles available to help you cultivate your skills and advance your career. **Job Description:** You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers. **Interested candidates should attach an updated CV in English.** **What would your day-to-day life be like?** * Answering customer phone calls. * Provide customers with accurate and complete information. * Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers. * Explain actions and commitments. * Follow security guidelines to protect our customers' data. **What do we offer?** * Competitive salary * Varied work with the possibility of growth * Continuous training * Work regime: 100% telework **What do we expect from you?** * Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English. * Knowledge of other languages is valued. * Computer knowledge at user level. * Be good at communicating and doing business; We do not require experience but it is desirable. * Education level: 12th grade * Availability to work from 11:00 am to 7:00 pm **How We Recruit** At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity. **A little about our business** Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world. **Employee Type:** Permanent contract UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
