French Speaking Customer Advisor

Description

Summary: Join a collaborative operations team as a French-Speaking Customer Care Specialist, serving as a brand ambassador for a leading global payment solutions provider. Highlights: 1. Omnichannel support for French-speaking clients 2. Comprehensive onboarding and training provided 3. Opportunity for rapid career advancement Are you an exceptional communicator who thrives in a vibrant urban environment? We are currently recruiting driven French\-Speaking Customer Care Specialists to join our lively, collaborative operations team in the heart of Lisbon, Portugal. In this role, you will do far more than manage inbound communications; you will serve as the brand ambassador for a leading global payment solutions provider, assisting businesses and individuals with their digital transactions to ensure a seamless, secure, and successful financial experience. ### **Your Responsibilities** As a Customer Care Specialist, your daily impact extends well beyond traditional customer service. You will actively guide users through the digital payment ecosystem, ensuring smooth and efficient financial transfers. * **Omnichannel Support:** Deliver expert assistance to French\-speaking clients via phone, email, and live chat, addressing payment queries, account management, and technical troubleshooting. * **Analytical Problem Solving:** Investigate and resolve complex transaction discrepancies, billing errors, and account security matters with high precision and a helpful demeanor. * **Security \& Compliance:** Adhere rigorously to data privacy regulations and fraud prevention standards to guarantee total transaction security. * **Cross\-Functional Link:** Serve as the vital connection between everyday platform users and our technical divisions, channeling user feedback to help optimize product performance. * **Operational Efficiency:** Multitask seamlessly within a fast\-paced environment while maintaining an unswervingly professional, composed, and friendly tone. ### **Candidate Profile** We place the highest value on your professional attitude and language capabilities. Prior experience in finance or customer service is not mandatory, as we provide a comprehensive onboarding and training curriculum to ensure your success. **Minimum Qualifications:** * **Linguistic Proficiency:** Native or near\-native mastery of written and spoken **French**, paired with a solid intermediate command of **English** (B2 level minimum) for corporate training and internal team collaboration. * **Technical Aptitude:** Naturally comfortable navigating modern digital platforms and operating multiple software applications simultaneously. * **Service Mindset:** A genuine enthusiasm for helping others, alongside the capacity to remain calm and focused during peak operational hours. * **Residency/Mobility:** Currently living in Lisbon or fully prepared to relocate to this beautiful capital city. ### **Salary, Perks \& Benefits** We offer a structured, attractive compensation and rewards architecture designed to ensure you are fully supported: * **Base Salary:** A fixed base pay of €930 gross per month, paid 14 times per year (fully incorporating mandatory local summer and Christmas bonus payments). * **Punctuality Incentive:** An additional €65 monthly cash bonus for maintaining highly reliable, on\-time attendance. * **Meal Allowance:** A stipend of €7\.63 per working day, loaded tax\-free onto a specialized corporate food card. * **Career Evolution:** Defined internal pathways for rapid advancement into leadership and specialized functions, such as Team Lead, Quality Analyst, or Corporate Trainer. ### **End\-to\-End Relocation Assistance** Relocating to a new country is a major milestone, so we provide an entirely stress\-free transition package: * **Complimentary Housing:** Move straight into a private bedroom within a high\-quality, shared apartment—with your monthly rent and utility bills fully covered by the company. * **Travel Coordination:** We fully reimburse the cost of your flight ticket to Lisbon and arrange direct transportation to greet you at the airport. * **Administrative Bureaucracy Support:** Direct, hands\-on guidance from our dedicated team to help you navigate local Portuguese paperwork, including your tax number (NIF), Social Security, and healthcare registration. ### **The Lisbon Lifestyle** Lisbon seamlessly blends rich historic charm with a booming tech landscape and a thriving social scene. Whether you want to catch waves at the beach on the weekend or savor world\-class local cuisine along the river, your lifestyle outside the office will be just as rewarding as your new corporate career! ### **Application Process** If you are eager to establish your fintech career in beautiful Lisbon, select **Apply Now** and submit your current resume (compiled in English).