HR Operations Director

Description

Job Summary: The HR Operations Director will be responsible for leading and transforming HR operations, with a focus on digitalization, efficiency, and employee experience within a large-scale retail organization. Key Highlights: 1. Strategic and cross-functional HR leadership 2. HR process transformation and digitalization 3. Integrated management of Payroll, Personnel Administration, and Compensation & Benefits BBDM – Ray Human Capital is recruiting an HR Operations Director to join a leading organization in the Retail sector, with a large-scale operation and strong presence in Portugal. This is an opportunity to assume a strategic and cross-functional leadership position in Human Resources during a period of transformation and professionalization, with a particular emphasis on digitalization, process efficiency, data quality, and employee experience. The primary mission is to ensure excellence, efficiency, and compliance of HR operations, securing integrated management of Payroll, Personnel Administration, Compensation & Benefits, HR Systems, and HR Data & Analytics, while creating the necessary conditions for an increasingly data-, process-, and technology-driven HR function. **Key Responsibilities** * Lead HR Operations, Payroll, Personnel Administration, and Shared Services areas, ensuring quality, efficiency, and compliance of processes across the employee lifecycle; * Ensure compliance with labor, tax, and social security obligations, as well as accurate payroll, benefits, attendance, and statutory reporting; * Lead HR process transformation and digitalization, promoting automation, system integration, and adoption of Employee Self-Service solutions; * Develop the HR Data & Analytics function, ensuring data quality and delivering decision-support metrics, including headcount, FTEs, personnel costs, and budget; * Coordinate the Compensation & Benefits strategy, including salary reviews, salary band management, and implementation of the European Pay Transparency Directive; * Manage external projects and partners in areas such as insurance, fleet, and other people-related services; * Lead, develop, and engage teams under responsibility, fostering a culture of continuous improvement, autonomy, and solution orientation. **Candidate Profile** * Bachelor’s degree in Human Resource Management, Business Administration, Economics, Finance, Data Management, or related fields; * Minimum of 8 years of professional experience, including leadership experience in Payroll, Personnel Administration, HR Operations, or Shared Services teams, preferably within large-scale organizations; * Experience with HR ERP systems and HR process transformation and digitalization projects; * Strong Excel and Power BI skills, with ability to analyze and convert HR data into actionable decision-support information; * Solid knowledge of labor legislation, HR-related taxation, and Social Security regulations; * Strong leadership, stakeholder management, and project execution capabilities, combined with a pragmatic, resilient, and continuous improvement-oriented approach; * Fluent English, both spoken and written.