Job Summary: We are seeking a proactive, customer-oriented sales associate to deliver personalized service, sales solutions, and ensure customer loyalty—backed by in-depth knowledge of products and services. Key Highlights: 1. Proactive and personalized customer service to foster customer loyalty. 2. Sales of comprehensive solutions tailored to customer needs. 3. A dynamic environment focused on growth and the Human First culture. #### **Store: Funchal** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service—laying the foundation for trust-based relationships that ensure loyalty of Resident Customers; * Take responsibility for solution-based selling to the Resident Customer—accurately anticipating and identifying their needs, and supporting them throughout the selection process to choose the best solution (product + complements + service) to meet those needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Know and effectively use digital tools available to the Resident Customer, as well as all available sales channels (website and kiosk), to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your section remains Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, along with all educational materials and informative signage (labels and pricing). #### **Who We’re Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their practical application; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with real opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
