Italian Speaking Customer Advisor

Description

Summary: Join a diverse team as a client-focused Italian-speaking Customer Experience Associate, handling inbound inquiries and resolving issues with professionalism. Highlights: 1. Exciting career journey with a diverse team 2. Opportunities for advancement into QA, Training, or Supervisory roles 3. Energetic, global workplace with team gatherings and social events Job Title: Customer Experience Associate (Italian Speaker) Work Environment: Fully On\-site (Lisbon, Portugal) Target Start Date: Immediate Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day) **Position Overview** Ready to start an exciting career journey in Portugal? We are searching for client\-focused, fluent Italian speakers to become part of our diverse team in Lisbon. As a dedicated brand representative, you will assist Italian customers by handling inbound inquiries across phone, chat, and email streams. This opportunity is well\-suited for proactive problem\-solvers who excel in dynamic environments. **Key Responsibilities** * **Customer Interaction:** Handle incoming Italian client queries via live chat, telephone, and email with professionalism and care. * **Issue Resolution:** Diagnose customer issues, uncover root causes, and offer customized, efficient solutions. * **System Logging:** Track and update all user interactions, ticket statuses, and resolution details within the CRM system. * **Performance Goals:** Meet established operational metrics, including CSAT scores, First Contact Resolution, and average handling duration. * **Ongoing Learning:** Participate in continuous learning programs to stay current on product updates, workflows, and policies. **Qualifications** * **Italian Language:** Fluent command (C1/C2 level) in both written and spoken communication. * **English Competency:** Minimum B2 proficiency for team collaboration, software usage, and training. * **Schedule Flexibility:** Willingness to work flexible 24/7 rotational shifts. * **On\-Site Requirement:** Full\-time daily presence at our Lisbon location. * **Work Authorization:** EU/EEA citizenship, EU passport, or full legal authority to work in Portugal. * **Key Attributes:** Excellent communication, active listening skills, stress tolerance, and a self\-motivated mindset. **Compensation Models** Applicants can select from two distinct compensation structures tailored to their situation: * **Option 1: Local Resident Package** + **Base Pay:** €1,262\.33 gross/month (12\-month schedule). + **Ideal For:** Candidates currently based in Lisbon or planning to handle their own accommodation. * **Option 2: Relocation Support Package** + **Base Pay:** €1,059\.00 gross/month (12\-month schedule). + **Accommodation:** Private room in a shared company\-maintained apartment, including all standard utility expenses. + **Travel Benefits:** Full reimbursement for your initial trip to Lisbon post\-probation, plus organized airport transfer upon arrival. **Employee Perks** * **Advancement Opportunities:** Clear internal routes to progress into QA, Training, or Supervisory roles. * **Paid Onboarding:** Paid initial training to equip you with all required skill sets. * **Work Environment:** Energetic, global workplace culture featuring regular team gatherings, sports activities, and social events. * **Health \& Wellness:** Private medical insurance after 6 months, alongside dedicated mental health resources. * **Location Advantages:** Experience life in Lisbon with its coastal climate, rich history, and dynamic lifestyle. **How to Apply** Submit an updated CV in English or Italian. Qualified candidates will receive a quick call from our hiring team for an initial screening.