Customer Support Specialist

Description

Job Summary: As a Customer Support Specialist, you will join the Customer Supply Chain team to manage technical assistance requests and provide support to customers and suppliers at Nestlé. Key Highlights: 1. Work for the world's largest food and beverage multinational 2. Improve consumers' quality of life 3. Focus on equal opportunities and diversity **POSITION SUMMARY** Location: Linda\-a\-Velha, Portugal Company: Nestlé Position: Temporary Full\-time/Hybrid **ABOUT US** Working at Nestlé means joining the world's largest food and beverage multinational. Our purpose is to enhance our consumers' quality of life and contribute to a healthier future. ***At Nestlé, we are firmly committed to gender equality, as well as to diversity across age, ethnicity, nationality, sexual orientation, social background, religion or belief, and disability.*** **THE OPPORTUNITY** Working at Nestlé means joining the world's largest food and beverage multinational. Our purpose is to enhance our consumers' quality of life and contribute to a healthier future. To join the Customer Supply Chain team, we are seeking a Customer Support Specialist. Your primary mission will be to provide customer and supplier support, specifically managing technical assistance requests for the roasted coffee business. Join this team and discover Nestlé! **WHAT YOU WILL DO …** * Capture technical assistance requests and prospects; * Register orders/complaints in SAP and follow up accordingly; * Invoice orders based on registration and supplier information; * Perform administrative tasks related to orders; * Prepare weekly reports and analyses. **ARE YOU THE ONE WE ARE LOOKING FOR?** * Bachelor’s degree in a relevant field (preferred); * 1–2 years of professional experience in customer service roles; * Fluency in Spanish (written and spoken); * Strong knowledge of Microsoft Excel; * Problem-solving ability; * Assertive with strong communication skills; * Ability to work effectively in a team; * Ability to work under pressure and manage stress.