Admin Support (First Line)

Description

Job Summary: We are looking for an Administrative Support professional to handle telephone, chat, and email support, focused on delivering clear information and ensuring an excellent customer experience. Key Highlights: 1. Telephone, chat, and email support. 2. Focus on customer satisfaction and addressing needs. 3. Opportunity for continuous learning and development. **About the Company** Team.blue is an ecosystem of over 60 technology brands working daily to help millions of customers thrive online. With a team of over 3,000 specialists, it currently supports more than 3.5 million customers across Europe and beyond. The group’s brands span traditional web hosting, domains, email, VPS, and dedicated servers, as well as modern SaaS platforms and productivity, collaboration, automation, and artificial intelligence solutions. In Portugal, the operation includes the brands AMEN.PT, PTISP, and Dominios.pt, working daily with diverse platforms, technologies, and customer profiles. **Role:** We are seeking a First-Line Admin Support professional whose primary focus will be telephone customer support, with additional responsibilities potentially including live chat and email support. This professional will be responsible for providing clear and accurate information about the company’s products and services, as well as about acquisition and renewal processes and procedures, always ensuring an excellent, fast, efficient, and customer-need-oriented interaction experience. **Responsibilities:** * Provide clarifications to customers across a broad knowledge spectrum, including: Service acquisition and renewal; Payment methods and billing; Domain name registration, renewal, and transfer; Email services; Web hosting services; Website creation tools. * Identify, analyze, and clarify customer needs, advising them appropriately on existing or most suitable services. * Analyze, triage, and escalate support requests requiring second-level support intervention. * Ensure outstanding service characterized by professionalism, empathy, friendliness, and customer satisfaction focus. * Manage support requests across various contact channels: telephone, live chat, and/or email. **Knowledge and Skills:** * Strong motivation for customer interaction; * Good verbal and written communication skills; * Interest in and aptitude for Customer Support; * Strong customer orientation and focus on resolving their needs; * High organizational and information management capability; * Prior experience in customer service; * Knowledge of payment methods and billing; * Knowledge of domain name registration and management; * Knowledge of shared hosting; * Proficiency in Microsoft Word, Excel, and Outlook; * English language proficiency. **Key Competencies** * Continuous interest in personal and professional learning and development; * Passion for customer support and helping others; * Team spirit; * Attention to detail; * Technical proactivity; * Solid knowledge and best practices in Customer Service. **"Be Yourself"** Everyone is welcome here. Diversity and Inclusion are our priority. Far beyond technical competence, we value respect and trust-based collaboration. Intolerance is not tolerated. #LI-CC1