Job Summary: We are looking for a proactive, customer-oriented sales associate responsible for offering customized solutions, selling products and services, and ensuring in-store customer satisfaction. Key Highlights: 1. Proactive and personalized customer service 2. Focus on selling solutions and services 3. Integration into a multinational Human First company #### **Store: Santa Maria da Feira** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure customer loyalty; * Take responsibility for solution-based selling to customers, accurately anticipating and identifying the needs of resident customers, and supporting them in selecting the best solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to resident customers; * Be familiar with digital tools available to support resident customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Implement new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of sales experience; * Good user-level computer skills; * Passion for customers and understanding their needs; * Interest in technical products and their application; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and an entrepreneurial spirit. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
