Job Summary: We are looking for a customer-focused professional to welcome, assist, and manage customer needs in-store, ensuring relational and effective service. Key Highlights: 1. Integration into a leading multinational company in the sector. 2. Dynamic and collaborative work environment focused on well-being. 3. Human First culture that values growth and proactivity. #### **Store: Aveiro** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Personally welcome customers at the Welcomer, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services, or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while mastering Saveo procedures and tools; * Manage the store's CRM independently, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering customer peak hours, always prioritizing Customer Service; * Independently and effectively manage customer waiting situations, handling conflicts to ensure full customer satisfaction. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
