Senior Quality Analyst

Description

Job Summary: We are seeking a dynamic Quality Analyst to work integrally in quality management, internal quality, and after-sales, with a focus on serving customers in the automotive manufacturing segment. Key Highlights: 1. Dynamic performance in quality management, internal quality, and after-sales 2. Direct contact with customers from agricultural machinery manufacturers 3. Requires proactivity, analytical ability, and autonomy for improvements #### **About the Senior Quality Analyst Role** We are seeking a **Quality Analyst** to work integrally across **quality management, internal quality, and after-sales**, assuming a highly dynamic role within a lean organizational structure. The position consolidates activities previously handled by two professionals — ranging from maintaining the quality management system and handling nonconformities to customer service, technical support, and warranty analysis. The professional will have direct contact with **automotive manufacturing customers**, primarily large groups linked to the agribusiness sector; strong communication skills, analytical capability, and experience managing quality-related demands are essential. ### **Main Responsibilities** * Operate the **quality management system**; * Provide customer service and interface with customers; * Work in the **technical support** area; * Monitor and manage quality indicators; * Conduct and follow up on **internal audits**; * Handle and track **nonconformities**; * Develop and maintain documentation related to the quality management system; * Perform maintenance and calibration of instruments; * Work in **internal quality**; * Carry out **after-sales** activities; * Perform warranty analysis; * Recommend and handle customer requests; * Participate in activities related to **APQP** methodologies; * Identify improvement opportunities and contribute to process and documentation development; * Interact with various operational departments as required by business needs. This is an administrative and technical position that requires flexibility to operate across different levels, including direct interaction with operations. ### **Requirements** * Completed bachelor’s degree in **Quality or related fields**; * Professional experience of **3 to 5 years in Quality**; * Experience in **manufacturing industry**, preferably in the **metallurgical, metal-mechanical, or automotive sectors**; * Experience serving and handling requests from **automotive manufacturers / major customers**; * Knowledge of **APQP**; * Experience with quality management systems; * Knowledge of audits, quality indicators, and nonconformity handling; * Strong verbal and written communication skills; * Intermediate level of **English**, primarily for reading, writing, and participating in meetings. Language proficiency can be further developed over time. ### **Preferred Qualifications** * Knowledge or experience in **hydraulics**; * Experience with **machining, welding, painting, and assembly processes**; * Prior experience in industrial environments involving metal-mechanical processes; * Familiarity with quality management systems; * Knowledge of the **Proteus (MRP)** system is a plus, as is experience with the quality management system used by the organization. ### **Behavioral Competencies** We seek a professional with a **proactive, analytical, and execution-oriented profile**, possessing the autonomy to identify opportunities and implement improvements. Essential competencies include: * Systemic thinking; * Agility; * Dynamism; * Strong communication; * Critical analytical ability; * Logical reasoning; * Planning and organization; * Proactivity; * Responsibility; * Flexibility; * Problem-solving ability; * Autonomy and initiative; * Ability to work effectively in teams.