Inside Sales Manager

Description

Summary: The Inside Sales Manager collaborates with business units, orchestrates team leaders' efforts, and aids in recruitment, training, and career development. Highlights: 1. Orchestrates Team Leaders to streamline operations and foster best practices. 2. Supports professional and career development of employees. 3. Manages implementation and reporting of processes, KPIs, and risk. **Position:** Inside Sales Manager **Job Description:** TheInside Sales Manager is expected to collaborate efficiently with multiple business units, acknowledging and understanding the unique business requirements and processes of each unit. TheInside Sales Manager orchestrates the efforts of Team Leaders by harmonizing their processes, streamlining operations, and fostering the sharing of best practices to achieve internal coherence. Moreover, theInside Sales Manager aids Team Leaders in areas such as recruitment, training, and managing the professional and career development of employees within their departments. **WHAT YOU WILL DO:** * Manage implementation, monitoring and reporting of agreed processes, including but not limited to: incidents, issues, compliance, quality, changes, KPI (Key Performance Indicators), risk management. * Support BSC Manager by delivering and cascading business objectives to the teams, as well as by suggesting new strategies to improve quality of services . * Monitor productivity and provide reporting of activities and performances within the different teams. * Support Team Leaders in managing operational issues within their teams. * Act as a main contact point for internal and external relations of the relevant department, cooperating with different supporting functions, such as IT and HR depts. * Build and maintain strong and effective business relationships with stakeholders and customers. * Ensure compliance to defined procedures in terms of quality and safety \- according to agreed SLA’s (Service Level Agreement). * Manage changes minimizing the risk of ineffectiveness. * Act as first point of escalation and resolution management. * Oversee the assigned department and contribute to company’s growth. * Develop Team Leaders by providing individual coaching and enabling them by assigning tasks in line with their career aspirations. **REQUIREMENTS:** * Demonstrated ability to lead teams effectively towards achieving common objectives. * Experience in leading projects and knowledge of process management methodologies. * Experience in transition management. * Fluency in business communication in English, both written and oral. * Capacity to rapidly learn and adapt to new concepts and technologies. * Proven proficiency in offering guidance, instruction, and facilitating the training and development of team members. * Ability to provide comprehensive support across all vendor teams within the business as necessary. * Commitment to adhering to established policies, procedures, and guidelines. * Strong self\-motivation and dedication to diligent work ethic Join our team today and take the next step in your professional journey with us. We look forward to receiving your application! \#LI\-AZ1 **Location:** PT\-Porto, Portugal (Avenida da Boavista) **Time Type:** Full time **Job Category:** Sales