Customer Service

Description

Job Summary: We are seeking a Customer Service professional to manage the order lifecycle and operational support, ensuring excellence, effective incident resolution, and continuous improvement through collaboration. Key Highlights: 1. Efficient management of the full order lifecycle and customer support. 2. Active collaboration with internal and external stakeholders for continuous improvement. 3. Responsibility for incident resolution and master data updates. Portugal, Lisbon, Lisbon, Consumer Healthcare, Customer Service **Work location:** Portugal, Lisbon, Lisbon **Sector:** Consumer Healthcare **Role:** Customer Service Branch: URIACH Date of last update:04/08/2026 ### **JOB DESCRIPTION** **About Us** With over **185 years of history**, we are a leading company in health and wellness. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence in major European markets. We believe in the power of nature, enhanced by science, as the best way to sustainably improve human health and wellbeing. Our goal is to create a positive impact on both people’s lives and the planet. We are currently looking for a highly motivated and qualified **Customer Service** professional to join our team. **Your mission:** Ensure efficient management of the full order lifecycle and operational customer support, delivering excellent service, effective incident resolution, and continuous process improvement through collaboration with internal and external teams. **Responsibilities:*** Manage the entire order lifecycle—from order entry to final delivery—for Deferred, Medical, Hospital, Wholesale, Mass Market, and E-commerce customers. * Process customer orders in SAP, including verification, confirmation, and follow-up. * Monitor and resolve logistics, billing, and order-related incidents by creating and tracking cases in Salesforce. * Serve as the primary contact point for customers and the commercial team, responding to inquiries and providing support. * Maintain and update customer master data in SAP and Salesforce. * Answer customer and commercial calls. * Coordinate returns, credit notes, and product withdrawals, ensuring proper documentation and system updates. * Handle documentation requests (customs, tax forms, etc.). * Actively collaborate with internal and external stakeholders. * Track KPIs and contribute to performance reporting. * Follow departmental guidelines, policies, and procedures. * Support continuous improvement initiatives to enhance customer experience and operational efficiency. ### **VIEW DETAILS** Career level: Employee ### **SKILLS REQUIRED** **Essentials Required:*** 2+ years of experience in a similar role. * Proficiency in Office tools, especially Excel. * Advanced user of SAP. * Salesforce knowledge is valued. * Availability for regular travel. * Bachelor’s degree in Business Administration, Economics, or a related field.