Agent-Spa Desk

Description

Position Summary: Responsible for scheduling and confirming services, attending to guests, processing payments, and maintaining high service standards in a spa/salon. Key Responsibilities: 1. Scheduling and confirming spa/salon services. 2. Guest service and payment processing. 3. Maintaining service standards and confidentiality. **Additional Information** **Job Number**26107957 **Job Category**Spa **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individuals and large groups using the spa or beauty salon reservation software system. Call guests to confirm scheduled services. Respond to questions regarding available services. Update reservation and cancellation lists throughout the day, notify service providers of last-minute changes, and resolve scheduling issues as needed in coordination with the supervisor or manager. Register guests upon arrival for their appointments, confirm first and last names, and provide general spa orientation upon arrival. Promote and sell spa or beauty salon services. Obtain assigned cash drawer and ensure monetary accuracy; acquire necessary change based on expected transaction volume; maintain cash drawer security at all times. Process guest payments for spa or beauty salon services and obtain required payment authorizations. Accept and record cash tips for employees. Balance, scan, and submit receipts to Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill guest service needs; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are consistently met with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.