Assistant Front Office Manager (m/f)

Description

Job Summary: We are seeking an Assistant Front Office Manager (m/f) to support the daily coordination of front desk operations, ensure service excellence, and enhance guest satisfaction. Key Highlights: 1. Support the daily coordination of front desk operations 2. Ensure an excellent guest experience and customer loyalty 3. Participate in team development and training Highgate, in Portugal, manages 14 hotel properties and is committed to delivering excellence in service to all guests at all times. We are a company that pursues excellence, transparency, and intelligence while fostering autonomy among our employees. Our priority is your growth—we provide the tools and opportunities to develop your professional career and competencies. Do you want to join our team? We are looking for an Assistant Front Office Manager (m/f) for the Kimpton Atlântico Algarve in Albufeira. **Key Responsibilities:** Support the Front Office Manager in the daily coordination of front desk operations; Supervise check-in, check-out, and reservation procedures, ensuring high service standards; Deliver an excellent guest experience, promoting guest satisfaction and loyalty; Assist in managing and resolving complaints, suggestions, and operational issues; Ensure compliance with Kimpton and IHG brand standards; Monitor departmental performance indicators, including Guest Love, Loyalty, and service quality; Support shift scheduling, attendance tracking, and team organization; Participate in recruitment, onboarding, training, and employee development processes; Ensure accurate daily billing, cash reconciliations, and financial procedure controls; Act as substitute for the Front Office Manager during their absence, ensuring operational continuity. **Requirements:** Bachelor’s degree in Hotel Management, Tourism, or a related field; Minimum 2 years’ experience in front desk or front office supervisory roles; Solid knowledge of Opera Cloud or Opera PMS (preferred); Proficiency in English; knowledge of additional languages is an advantage; Strong customer orientation and attention to detail; Leadership, communication, and team development skills; Dynamic, proactive, and results-oriented profile; Availability for rotating shifts and shift work. **We Offer:** A positive work environment and integration into a young, dynamic team; Competitive salary commensurate with demonstrated experience; Health insurance; Attendance-based holiday bonus; Benefits across Highgate hotels; Career development and advancement opportunities. Ready to take the next step in your front office career? Join the Kimpton Atlântico Algarve, develop your leadership potential, and become part of a team passionate about creating exceptional experiences. We’re waiting for you! **Location:** District: Faro, Municipalities: Albufeira