Job Summary: Proactive and personalized customer service focused on selling Leroy Merlin solutions and services, with emphasis on customer loyalty and experience. Key Highlights: 1. Proactive and personalized customer service. 2. Focus on selling technical solutions and services. 3. Dynamic and collaborative work environment. #### **Store: Ponta Delgada** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for a trusting relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution sales to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting\-them throughout the selection process of the best solution (product \+ complements \+ service) to meet their need; * Possess in\-depth knowledge of the product range within my department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store—and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a salesperson; * Good user\-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
