Customer Telephone Support Operator

Description

Job Summary: We are seeking a Customer Telephone Support Operator to join a dynamic team focused on service excellence and customer loyalty, with opportunities for professional growth. Key Highlights: 1. Opportunities for professional development and advancement 2. Integration into an experienced and collaborative team 3. An inclusive and motivating work environment **We are looking for a Customer Telephone Support Operator to join our team!** Are you passionate about customer support and seeking an opportunity to develop your talent in a company where you can learn, grow, and make a difference? At El Corte Inglés, we believe in people, teamwork, and service excellence. We seek motivated professionals to join a dynamic, close-knit, and continuously evolving environment. **Your Responsibilities** * Resolving customer inquiries and managing complaints; * Providing personalized telephone support and customer follow-up; * Managing orders and post-sales support; * Handling information across various platforms; * Delivering service excellence and fostering customer loyalty; * Contributing to a distinctive shopping experience. **What We Are Looking For** * Availability for rotating shifts and days off; * Customer orientation; * Strong communication skills; * Team spirit; * Sense of responsibility and commitment; * Proactivity and dynamism. **Preferred Qualifications** * Prior experience in similar roles; * Specific knowledge of the field; * Enjoyment of public interaction; * Ability to adapt to dynamic environments. **What We Offer You** * Initial and ongoing role-specific training; * Opportunities for professional development and advancement; * Integration into an experienced and collaborative team; * An inclusive and motivating work environment; * A comprehensive benefits package for employees. **✨ Benefits** * 3 additional vacation days, subject to internal criteria; * Half-day leave on the employee’s birthday or on their children’s birthdays (up to age 18); * Parental support measures; * Our own on-site medical center available to our employees; * Education support benefits (agreements with institutions, support for employee studies, scholarships for children from the César Rodriguez and Ramón Areces Foundation, merit-based scholarships for children, internal competitions, among others); * Employee discounts; * An extra day for volunteering activities; * Support program for employees whose children have a disability level equal to or greater than 60%; * Agreements and benefits with multiple partner entities. **Do You Want to Join This Team?** If you are seeking a new challenge and believe your talent can make a difference, we want to meet you. **Apply now and join us!** **Our Work. A Shared Passion.** To complete your application, visit our Employment Portal via the link: https://empleo.elcorteingles.es/ep/ Work Location: On-site