Guest Experience Expert

Description

Summary: This role involves creating memorable experiences for guests by managing operational needs and responding to requests to ensure their satisfaction. Highlights: 1. Create unique and memorable experiences for guests 2. Manage operational needs and guest requests 3. Foster curiosity and broaden horizons at W Hotels **Additional Information** **Job Number**26092597 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing seamless check-in and check-out. First and foremost, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and do what needs to be done. Whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest, Guest Experience Experts ensure guests feel that transactions are part of the experience. No matter your position, certain things are essential to succeed \- creating a safe workplace, complying with company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned) \- thus, our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. Licenses or Certifications:None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* At W Hotels, our mission is to awaken curiosity and broaden horizons. Our properties offer authentic life experiences. We aim to open doors — and minds — and new faces and new experiences inspire us greatly. We are deeply committed to listening and responding to all needs, enabling us to reinvent luxury standards worldwide. The Whatever/Whenever service (whatever you want, whenever you want it) embodies our culture and service philosophy — bringing our guests’ passions to life. If you are original, creative, and future-focused, you are welcome at W Hotels. By joining the W Hotels team, you also become part of Marriott International’s portfolio of brands. **Choose** a company that empowers you to bring your best self forward, to **give** meaning to your professional life, to **be part of** an incredible international team, and to **become** the best version of yourself.