Guest Experience Expert

Description

Summary: A Guest Experience Expert ensures a memorable experience by offering a wide range of services to guests—from check-in to sharing local points of interest. Highlights: 1. Create a unique and memorable experience for guests 2. Offer a wide range of services to guests 3. Be part of a dynamic international team **Additional Information** **Job Number**26092596 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply ensuring smooth guest check-in and check-out. First and foremost, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to offer a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is needed—whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest—ensuring guests feel every transaction is part of the experience. Regardless of your role, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts perform all these tasks flawlessly (and any other reasonable task assigned)—so our guests remain satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education Level: High school diploma or equivalent. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. Licenses or Certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming each person with dignity, and providing equal opportunities to all. We have fostered an environment where our associates’ unique attributes are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* At W Hotels, our mission is to awaken curiosity and broaden horizons. Our properties deliver authentic life experiences. We aim to open doors—and minds—and new faces and new experiences inspire us immensely. We are committed to listening and responding to all needs, enabling us to reinvent luxury standards worldwide. The Whatever/Whenever service philosophy (anything you want, whenever you want it) reflects our culture and service ethos—bringing our guests’ passions to life. If you are original, creative, and future-focused, we welcome you to W Hotels. By joining the W Hotels team, you also become part of Marriott International’s global portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.