Reservations Agent

Description

Job Summary: Customer service professional responsible for converting quotations into bookings and registration, with a focus on travel assistance. Key Highlights: 1. Opportunity for professional and personal development 2. Career progression based on performance and competencies 3. Good working conditions and social benefits **Responsibilities** --------------------- * Handle customer inquiries (via email and/or telephone): inbound sales channel. * Convert quotation requests (via email and/or telephone) into retail bookings for end customers. * Register bookings. * Act as the liaison point with Travel Assistance. **Profile** ---------- * Minimum educational qualification: 12th grade. * Prior professional experience in direct customer contact. * English language proficiency (intermediate level), both spoken and written. * Working hours: Monday to Friday. * Proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Outlook). **We Offer** -------------- * Integration into a solid and reputable Group, currently implementing several growth projects. * Training and opportunities for professional and personal development. * Real opportunity for career progression, based on demonstrated performance and competencies. * Good working conditions and social benefits (Health Insurance, Life Insurance, and access to a Pension Plan).