Summary: Join a dynamic team in Porto to manage written communications, analyze complex administrative files, and ensure precise compliance control. Highlights: 1. Written communication management (emails and chat) 2. Detailed analysis of complex administrative files 3. Compliance verification and system updates Our international center of expertise, based in Porto, is seeking a **Written Back-Office Advisor** eager to join an enthusiastic team at the heart of a vibrant and pleasant coastal city. Your essential role will be to handle all our written communications methodically, reactively, and with constant attention to service quality. If you are fluent in written French, possess strong analytical skills, and wish to advance your career within a privileged environment, this opportunity is for you. **Mandatory requirement:** This position is exclusively open to individuals already residing in Portugal. The company does not cover any relocation, accommodation, or transportation expenses. ### **Your daily responsibilities** * **Communication channels:** 100% written exchanges (email management and live chat moderation). * **Core missions:** Detailed analysis of complex administrative files, compliance verification of supporting documents, and updating information systems in French. * **Work format:** On-site position in Porto, with the possibility of transitioning to a hybrid arrangement (partial remote work) depending on project or departmental needs. ### **Compensation & Benefits** To recognize the rigor and commitment of our teams, we offer a transparent and motivating compensation structure: * **Base salary (L2 scale):** €1,120 gross per month (based on 14 payments per year). * **Welcome bonus:** €100 per month (guaranteed allowance paid monthly during the first semester). * **Attendance bonus:** €25 per month, rewarding your punctuality and regularity. * **Meal allowance:** Approximately €126 net per month (paid in cash directly on your payslip). * **Social benefits:** Premium private health insurance from day one, negotiated discounts with a network of fitness centers, and exclusive offers from our partners. * **Estimated total monthly income:** Approximately €1,371 gross (sum of regular bonuses, excluding deferred 13th and 14th-month payments). ### **Work schedule organization** To ensure excellent visibility over your working hours and protect your personal life, scheduling relies on predictable rotating shifts: * **Monday to Friday:** Standard office hours (09:00 – 18:00). * **Saturday:** Rotating scheduled shifts (10:00 – 20:00). * **Days off:** Sunday is a fixed day off. If you work on Saturday, a compensatory day off is automatically granted during the week. ### **Required profile: Skills & soft skills** * **Language proficiency:** Excellent written command of French (C1/C2 fluency required). Professional-level English (minimum B2) is necessary for using our IT tools. * **Digital fluency:** Ability to operate multiple CRM software simultaneously and manage various text-based discussion streams concurrently. * **Attention to detail:** Analytical mindset and trained eye to quickly identify data entry errors or anomalies. * **Professional demeanor:** Strong written communication skills, tact, and constructive approach to calmly handle complaints and ensure user satisfaction. ### **Living and thriving in Porto** Building your professional career in Porto means choosing an exceptionally appealing lifestyle. Between its iconic bridges, picturesque alleyways, and the banks of the Douro River, the metropolis offers a rich everyday experience. Moreover, its highly competitive cost of living—compared to major Western European capitals—is a genuine advantage for preserving your purchasing power. ### **Ready to apply?** Does this position match your expectations and do you already reside in Portugal? Give your professional journey a new boost by sending us your up-to-date CV today—in French or English!
João Santos
Indeed · HR
João Santos
Indeed · HR
