Customer Success Position

Description

Job Summary: We are seeking a Customer Success (CS) professional to actively follow up and support online course students, ensuring engagement and excellence in the learning experience. Key Highlights: 1. Individualized follow-up and continuous student support 2. Focus on agile doubt resolution and student satisfaction 3. Dynamic environment oriented toward continuous learning READ CAREFULLY: Copied responses from ChatGPT will be disqualified. Position for Customer Success; company: LLMidia. Job Objective: To provide close, individualized follow-up to online course students, delivering continuous support and effective solutions to ensure plan execution and an excellent experience. Main Responsibilities: - Act as the direct point of contact for students, providing active support. - Manage a portfolio of students, encouraging engagement with the program and keeping each student’s record updated. - Conduct daily one-on-one follow-up meetings with students (approximately 3 meetings per day). - Support students in resolving doubts, ensuring agility and satisfaction. - Encourage student participation in group activities and dynamics. Requirements: - Reside in Portugal - Prior experience in Customer Success - Availability for dedicated commitment - Strong communication skills (verbal and written) - Organization, proactivity, and results orientation - Familiarity with online routines and frequent video calls Compensation: €900 per month 100% remote work Hiring via self-employed invoice (recibo verde) Highly dynamic environment oriented toward continuous learning.