Software Platform Support and Operations Technician

Description

Job Summary: We are seeking a professional to join a dynamic team in the telecommunications field, focused on operation, support, and software installation for mobile and fixed communication service platforms. Key Highlights: 1. Join a dynamic telecommunications team 2. Focus on operation, support, and software installation 3. Teamwork and direct customer contact **Job Description** We are looking for a professional to join a dynamic telecommunications team, focusing on **operation, support, and software installation** for communication service platforms (mobile and fixed). If you enjoy demanding technological environments, teamwork, and direct customer interaction, this opportunity may be right for you! **Key Responsibilities** * Perform **operation, support, and software installation** functions on telecommunications platforms. * Ensure proper functioning of communication systems for **mobile and fixed networks**. * Manage and track support tickets using ticketing tools. * Communicate effectively with customers, ensuring clear and timely responses (in Portuguese and English). * Participate in **24x7 preventive coverage shifts**. * Diagnose and resolve incidents in complex and distributed environments. **Technical Requirements** * Knowledge of the following technologies: + **NGIN / SHIPNET / SOSSIS** + Ticketing and workflow tools (e.g., **Remedy**) + **Databases:** Oracle, PostgreSQL, MongoDB (NoSQL) + **Languages:** SQL, PL/SQL + **Architecture:** Client\-Server and Distributed Systems + **Middleware:** JBoss + **Operating Systems:** Linux and Windows + Tools: Jira, Toad * Experience with **NGIN (Next Generation Intelligent Network)** platforms * Proficiency in **English** (mandatory) * Strong written communication skills in both **Portuguese and English** **Preferred Qualifications (Optional)** * Experience in **systems analysis** * Knowledge of relational and non-relational databases * Programming language experience * Knowledge of: + **Cloud** + **Containers (Docker)** + **Microservices** + **DevOps** * Excellent communication and teamwork skills If you seek a challenge in a continuously evolving technological field, apply now and join us! **About Inetum** Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic and inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries, with over 28\.000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the right place for you! Join Inetum! **Country** Portugal **Location** Porto **Contract Type** Fixed\-term contract