Front Office Supervisor

Description

Job Summary: The Front Office Supervisor coordinates daily front desk operations, ensuring high service standards and guest satisfaction, combining leadership and organizational skills. Key Highlights: 1. Integration into a prestigious international hotel brand (Marriott) 2. Professional, collaborative, and dynamic work environment 3. Opportunities for career development and advancement **About Us** The **Sheraton Cascais Resort**, a member of the prestigious Marriott International brand, is a benchmark in the hospitality industry, recognized for service excellence, facility quality, and continuous investment in its teams. Working at the Sheraton Cascais means joining a professional, dynamic, and customer-focused environment. **About the Role** At the Sheraton Cascais, the **Front Office Supervisor** plays a pivotal role in coordinating daily front desk operations, ensuring high service standards, operational efficiency, and guest satisfaction. This position combines leadership, strong organizational ability, and a pronounced customer orientation, guaranteeing that every interaction reflects Marriott’s excellence standards. **Key Responsibilities** * Supervise daily front desk operations, ensuring compliance with brand standards and internal procedures; * Coordinate and support the Front Office team across all shifts; * Ensure quality execution of check-in, check-out, billing, and guest service processes; * Monitor proper reservation management, room assignments, and special requests; * Ensure prompt and effective resolution of complaints, requests, and operational issues; * Support team member training, onboarding, and ongoing mentoring; * Foster a collaborative, motivating, and results-oriented work environment; * Coordinate communication between the Front Office and other operational departments; * Track operational KPIs and contribute to continuous process improvement; * Ensure compliance with Marriott International’s security, quality, and service policies; * Guarantee accurate cash reconciliation, revenue control, and adherence to front desk financial procedures; * Assist the Front Office Manager in daily operational management and implementation of departmental goals. **Candidate Profile** * Prior professional experience in Front Office, preferably in supervisory or coordination roles; * Education in Hospitality, Tourism, or a related field (an asset); * Excellent leadership, team motivation, and development skills; * Strong customer orientation and commitment to service excellence; * High organizational ability, attention to detail, and priority management skills; * Analytical ability, problem-solving skills, and sound decision-making; * Strong communication and interpersonal relationship skills; * Proficiency in hotel property management systems (preferably OPERA); * Good command of English; knowledge of additional languages is an asset; * Availability for rotating shifts, including weekends and holidays. **What We Offer?** * Competitive salary commensurate with the role; * Health insurance; * Integration into a prestigious international hotel brand; * Professional, collaborative, and dynamic work environment; * Opportunities for career development and advancement; * Access to exclusive Marriott Group benefits. **Location:** Quinta da Marinha, Cascais **Applications:** Send your CV to **jobs@sheratoncascais.com**, with subject line **“Application – Front Office Supervisor”** If you are passionate about hospitality, enjoy leading teams, and seek a challenge where you can help create exceptional guest experiences, this opportunity is for you. Work location: On-site