Hostel Receptionist

Description

Job Summary: We are seeking a responsible, dynamic, and customer-oriented Hostel Receptionist capable of delivering an excellent guest experience, with a focus on front-desk service and reservation management. Key Highlights: 1. Join a young and multicultural team 2. Dynamic work environment 3. Strong customer orientation We are recruiting a **Hostel Receptionist** to join our team at Fantasy Hostel Porto. We seek a responsible, dynamic individual with strong customer orientation, capable of delivering an excellent experience to our guests. **Main Responsibilities:** * Guest reception and check-in/check-out * Reservation management and administrative support * Provision of tourist information and general guest assistance * Ensuring a welcoming and professional environment * Resolving issues and supporting complaint management **Mandatory Requirements:** * Fluency in **Portuguese and English** * Experience in **customer service** * **Experience in hotel/hostel front desk operations** * Good user-level computer skills * Punctuality and attendance reliability * Strong communication skills **Preferred Qualifications:** * Familiarity with **hospitality systems / reservation management systems** * Knowledge of **additional languages** * An **empathetic, patient, and stress-resilient** individual * Ability to interact effectively with **people from diverse cultures and backgrounds** * Team spirit and positive attitude **We Offer:** * Integration into a young and multicultural team * Dynamic work environment * Terms to be determined based on demonstrated experience \*Please submit your CV with an updated photo\* Position Type: Full-time Experience: * reception: 1 year (Required) Language: * English (Required) Work Location: On-site