IT Support Technician

Description

Job Summary: The IT Support Technician will ensure business continuity and protect digital assets by providing maintenance and issue resolution. Key Highlights: 1. First- and second-line technical support to users 2. Diagnosis and resolution of pharmaceutical software issues 3. Collaboration with the development team **About the Team** As an **IT Support Technician** for the **Faial Island (Azores)**, you will join our Customer Support \& IT Equipment team, where we ensure business continuity and protect pharmacy digital assets through our comprehensive IT support services—delivering fast maintenance and issue resolution while keeping pharmacies up-to-date and secure. **About the Role** * Provide first- and second-line technical support to users (via phone and remotely); * Diagnose and resolve issues related to pharmaceutical software (appointments, clinical records, billing, electronic prescriptions, etc.); * Log and track incidents in the ticketing system; * Identify recurring issues and collaborate with the development team to resolve them; * Ensure adherence to defined SLAs; * Support user training on software functionality. **What Skills Are We Looking For?** * Education in Information Technologies, Networks, or Systems; * Interest in technology and healthcare domains; * Analytical mindset; * Strong communication, argumentation, and negotiation skills; * Ability to organize and prioritize tasks; * Ability to work collaboratively in a team. **We Also Value:** * Windows platforms (Server and workstation) * Knowledge of networking (TCP/IP) and hardware * Database skills **Who Are We?** We are Glintt Global, a leading consultancy and technology services company in the Iberian Peninsula, with over 30 years of experience. We aim to impact people’s quality of life through innovation, technology, knowledge, and ambition—this is our commitment! Learn more about our global culture \| Glintt Global!