French IT Support

Description

Summary: This role involves providing first-line technical support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality in a global environment. Highlights: 1. Opportunity to start or develop a career in IT Support 2. Join an international technical team providing first-line support 3. Continuous learning and technical development opportunities A leading international technology services provider is looking for Technical Support Specialists to join an exciting multilingual IT support project based in Lisbon, Portugal. This opportunity is ideal for candidates looking to start or develop a career in IT Support. You will join an international technical team providing first\-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry\-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment. **Your Role** * Provide first\-line technical support to business customers via phone, email, and ticketing systems. * Diagnose and troubleshoot hardware, software, network, and connectivity issues. * Log, manage, and prioritize incidents while ensuring agreed service levels are met. * Escalate complex issues to specialized support teams when required. * Perform remote troubleshooting and assist users through screen\-sharing and remote access tools. * Monitor, update, and follow up on support cases until resolution. * Document incidents accurately and maintain customer records within internal systems. * Collaborate with technical teams and stakeholders to deliver effective solutions. * Deliver a professional customer experience while maintaining high technical standards. **Your Qualifications** * Native or fluent French and English proficiency at C1 level. * CompTIA\+ certification (or equivalent) or Cisco CCNA certification/training. * Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure. * Strong analytical and troubleshooting skills. * Excellent communication and customer service abilities. * Ability to multitask and work efficiently in a fast\-paced environment. * Experience with ticketing systems or remote technical support is an advantage. * Strong willingness to learn and develop within the IT field. **What We Offer** * Hybrid working model following the onboarding and training period. * Office located in Alvalade, Lisbon. * Comprehensive onboarding and technical training. * Opportunity to join an international enterprise IT support project. * Meal allowance and private health insurance. * Multicultural and collaborative working environment. * Continuous learning and technical development opportunities. * Career progression within a global technology support organization. * Rotating shift schedule supporting international business operations. * Hands\-on experience with enterprise networking and infrastructure technologies. Job Types: Full\-time, Contract, Permanent Contract length: 12 months Pay: 20,000\.00€ \- 23,000\.00€ per year Language: * french (Required) License/Certification: * CompTIA\+ certification or Cisco CCNA certification (Required) Work Location: Hybrid remote in Lisboa