Sales Associate

Description

Job Summary: We are seeking Sales Associates for Leroy Merlin who enjoy serving customers, understanding their needs, and offering the best solutions in DIY, construction, decoration, and gardening. Key Highlights: 1. Proactive and personalized customer service to foster loyalty 2. Professional development with career planning and training 3. Human-First culture, valuing diversity and proactivity #### **Sales Associates, we need you on our LEROY MERLIN team.** #### **Do you want to make a difference in our customers’ daily lives? Do you enjoy understanding their needs and helping them find the best solutions? We’d love to meet you!** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, building trust-based relationships that ensure long-term customer loyalty; * Take responsibility for solution-based selling to customers, accurately anticipating and identifying the needs of the Resident Customer, and supporting them in selecting the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver an optimal customer experience; * Know, propose, and sell the range of services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Follow up on quotations, ensuring ongoing contact with the customer; Support complaint management, SPV processes, and returns. #### **Who we’re looking for** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of sales experience; * Availability to work rotating shifts, part-time or full-time; * Genuine interest in customers and their needs; * Passion for technical products and their application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What we offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial onboarding and role-specific training; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human-First culture, where every employee is a leader with opportunities to grow.