Assistant Front Office Manager

Description

Job Summary: NEYA Hotels is seeking an Assistant Front Office Manager to join a dedicated sustainability-focused team and manage front-office operations, ensuring excellence in guest service. Key Highlights: 1. Integration into a distinctive hotel chain focused on sustainability 2. Coordination of the front-office team and supervision of operations 3. Ensuring personalized guest service and management of the customer experience NEYA Hotels, recognized for its commitment to sustainability and sound management practices, seeks to strengthen its team with an Assistant Front Office Manager. We are looking for a motivated professional to join a distinctive hotel chain holding certifications such as LEED Gold, ISO, Biosphere, and Green Key—reflecting our dedication to environmental responsibility, energy efficiency, and sustainable tourism. Home (Neya Porto) \- NEYA Porto Hotel (neyahotels.com) **Key Responsibilities:** * Ensure guests are properly welcomed upon arrival, appropriately greeted, and escorted to their reserved accommodation; * Monitor daily reservations and ensure assigned rooms are prepared prior to check-in, in coordination with the Housekeeping team; * Coordinate luggage collection and storage; * Supervise and oversee check-in and check-out operations; * Inform guests about all hotel services, including breakfast and other meals; * Promptly attend to all guest requests in person and by phone, and manage complaints; * Ensure special guests—including persons with disabilities, seniors, children, and VIPs—receive personalized services; * Guarantee daily occupancy reporting; * Monitor guest stays, promoting the booking/reservation of additional services (up-selling and cross-selling), and coordinate communication between guests and operational teams, including Housekeeping and F\&B; * Ensure development and updating of front-office standards and procedures; * Coordinate the front-office team (reception, transfers, etc.), ensuring compliance with all operational standards and procedures; * Ensure daily unit billing; * Supervise daily closings and other reports; ### **Benefits** * Integration into a solid and expanding hotel group; * Remuneration commensurate with the role performed, based on proven experience; * Access to NEYA Hotels benefits and discounts; * Access to benefits and discounts offered by partner entities; * Free internal training academy; * Meal allowance and in-kind meals; * Free uniform laundry; * An extra vacation day on one’s birthday; * Baby kit for new parents; NEYA Hotels is committed to Sustainability and the achievement of the Sustainable Development Goals. This opportunity is open to any qualified individual, regardless of personal circumstances. We commit to Equal Treatment and Equal Opportunity for all candidates and oppose discrimination in all its forms. If you meet the stated requirements and are interested in this position, please submit your application along with your CV to Vagas em Largo Tempo SGPS. We will contact ONLY those applicants who meet the required qualifications and are selected during the initial CV screening.