Hostel General Manager

Description

Job Summary: We are seeking a Hostel General Manager with strong leadership and operational vision to manage daily operations, ensure service excellence, team alignment, and optimization of costs and revenues. Key Highlights: 1. Comprehensive operational management and supervision of quality standards. 2. Leadership and development of operational teams. 3. Focus on guest experience and social activation of the hostel. We seek a highly motivated Hostel General Manager with strong leadership and operational vision to manage the unit's daily operations. The professional will be responsible for ensuring service excellence, team alignment, cost and revenue optimization, and maintenance of the quality standards and social atmosphere that characterize the brand. **Key Responsibilities and Functions** **1\. Operational Management and Quality Standards** * Supervise all daily unit operations (Front Desk, Housekeeping, Maintenance, and F\&B/Bar, where applicable). * Implement and ensure strict adherence to Standard Operating Procedures (SOPs). * Monitor service quality and actively manage online reputation (responses to reviews on OTAs, Google, and social media). * Ensure proper facility maintenance, safety, hygiene, and legal/regulatory compliance. **2\. Leadership and Team Management** * Recruit, train, onboard, and motivate operational teams and direct supervisors. * Develop and manage work schedules, shift rotations, time-off requests, and tracking of labor hour banks/shifts. * Evaluate team performance, foster a positive workplace environment, and manage potential conflicts. **3\. Financial Management, Controlling, and Yield Management** * Control the operational budget (*OPEX*), managing personnel costs, consumables, and supplier expenses. * Collaborate in monitoring *Revenue Management* (occupancy rates, ADR, and RevPAR) in coordination with the commercial department. * Supervise daily cash closings, nightly audits, invoicing, and payment controls. **4\. Guest Experience and Social Activation** * Maintain the characteristic hostel culture and social atmosphere by promoting events, activities, and guest integration. * Respond promptly and effectively to complaints or operational incidents, ensuring resolution and customer satisfaction. **Minimum Candidate Profile Requirements** * **Professional Experience:** Minimum of **2 to 3 years of verifiable experience** in managerial, assistant managerial, or operational management roles within the accommodation sector (preferably hostels, boutique hotels, or *co\-living* units). * **Education:** Bachelor’s degree or higher education in Hotel Management, Tourism, Business Administration, or equivalent field (preferred) or demonstrable experience. * **Languages:** * Proficiency in **Portuguese** and **English** (mandatory requirement). * Knowledge of a third language (Spanish, French, etc.) is an asset. * **Technical Skills:** * Proficiency in hotel management systems (PMS), channel managers, and OTA tools (Booking, Hostelworld, etc.). * Solid knowledge of Microsoft Office / Google Workspace (with emphasis on Excel/Sheets for reporting and analysis). * **Personal Skills (Soft Skills):** * Strong leadership, interpersonal communication, and emotional intelligence. * Problem-solving orientation and decision-making ability under pressure. * Flexible working hours and availability to support the unit’s operational dynamics. **Offered Conditions** * **Employment Contract:** 6-month renewable contract / Permanent position (after probationary period). * **Remuneration:** Salary commensurate with demonstrated experience \+ meal allowance. * **Variable Component:** Annual bonus / performance-based incentive tied to operational and financial objectives. * **Benefits:** Accommodation and F\&B discounts across the network, career progression opportunities, and a positive work environment. **\- ENGLISH \-** **Role Overview** We are seeking a highly motivated, results\-driven Hostel General Manager with strong leadership skills and operational vision to oversee daily unit operations. The ideal candidate will be responsible for driving service excellence, team alignment, cost and revenue optimization, and maintaining the quality standards and vibrant social atmosphere that define our brand. **Key Responsibilities \& Duties** **1\. Operational Management \& Quality Standards** * Oversee all daily hostel operations, including Reception, Housekeeping, Maintenance, and F\&B/Bar services. * Implement and enforce strict compliance with Standard Operating Procedures (SOPs). * Monitor service quality and actively manage online guest reviews across OTAs, Google, and social platforms. * Ensure facility upkeep, health and safety compliance, and adherence to local legal regulations. **2\. Team Leadership \& People Management** * Recruit, train, onboard, and motivate operational staff and team leaders. * Prepare work schedules, manage shift shifts, track time\-off, and oversee labor hour allocations. * Evaluate staff performance, foster a positive team culture, and resolve workplace conflicts effectively. **3\. Financial Control \& Revenue Management** * Monitor operating budgets (*OPEX*), managing labor costs, supplies, and vendor vendor relationships. * Collaborate with the commercial team to track occupancy rates, ADR, and RevPAR strategies. * Oversee daily cash reconciliations, night audits, invoicing, and payment processing. **4\. Guest Experience \& Community Building** * Drive the social atmosphere of the hostel by coordinating guest activities, events, and community engagement. * Handle guest feedback and operational incidents promptly to ensure high satisfaction rates. **Minimum Candidate Requirements** * **Professional Experience:** Minimum of **2 to 3 years of verifiable experience** as a General Manager, Assistant Manager, or Operations Manager in hospitality (preferably in hostels, boutique hotels, or co\-living spaces). * **Education:** Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred). * **Language Skills:** * Professional fluency in **English** and **Portuguese** (mandatory). * Knowledge of a third language (Spanish, French, etc.) is a plus. * **Technical Proficiency:** * Hands\-on experience with Property Management Systems (PMS), Channel Managers, and major OTA portals (Booking.com, Hostelworld, etc.). * Proficiency in Microsoft Office / Google Workspace, with strong command of Excel/Sheets for operational reporting. * **Soft Skills:** * Strong leadership, conflict resolution, and interpersonal communication skills. * Practical problem\-solving ability with a hands\-on approach. * Adaptability and willingness to work flexible hours based on operational demands. **What We Offer** * **Contract Type:** 6 Months / Full\-time contract. **EFECTIVE** after 1 year experience * **Compensation:** Competitive salary commensurate with experience \+ meal allowance. * **Performance Bonus:** Annual incentive plan based on operational and financial KPIs. * **Benefits:** Staff discounts across our network, career growth opportunities, and an engaging work environment. Employment Type: Full-time, Contract Contract Duration: 6 months Salary: €2,109.00 \- €2,309.00 per month Work Location: On-site