Front Office Assistant (m/f)

Description

Job Summary: Manage and schedule appointments, attend to customers, promote service sales, manage assistance processes, and ensure customer follow-up. Key Highlights: 1. Integration into a solid, dynamic, and growing company. 2. Opportunity for professional development in a challenging environment. 3. Direct customer service and process management in the automotive sector. A prestigious client company operating in the automotive sector seeks to recruit, through our agency, Responsibilities * Jointly manage, with the Front\-Office Area Manager, the appointment schedule; * Attend to internal and external customers, particularly for scheduling vehicle inspections, repair appointments, and vehicle collection upon completion of repairs; * Promote the sale of supplementary services related to vehicle repair; * Initiate and manage assistance processes and tasks assigned to this area, in accordance with the company's current procedures; * Provide clarifications or route technical queries related to the claims process; * Complete the Courtesy Vehicle Contract and ensure its delivery to customers; * Ensure customers receive real\-time information regarding the status and progress of their vehicle repair process. * Maintain order and comfort conditions for customers in the Front\-Office area (cleanliness, tidiness, waiting area). Requirements * Minimum educational qualification: 12th grade or higher (higher education qualifications are advantageous); * Experience in the commercial field (customer service); * Knowledge of the insurance sector (preferred); * Sense of responsibility and ability to work independently; * Strong communication and interpersonal skills; * Customer\-oriented mindset; * Proactivity, autonomy, and versatility; * Valid driver's license (mandatory); * English language proficiency; * User\-level computer skills (MS Office environment); * Immediate availability. We Offer * Integration into a solid, dynamic, and growing company; * Attractive salary conditions commensurate with the responsibilities of the role. Work Location: Queluz Personal data provided by the candidate will be collected and processed confidentially for recruitment and selection purposes, in compliance with the General Data Protection Regulation (GDPR). Candidate personal data will be retained in our database for 24 months. For further details, please refer to our privacy policy. Employment Type: Full\-time Salary: €920.00 per month Benefits: * Meal card/ticket Work Location: On\-site