IT Support Specialist

Description

Job Summary: We are seeking an autonomous, dynamic, and solution-oriented IT Support Specialist to ensure the stability, security, and efficiency of our clients' technological infrastructure. Key Highlights: 1. Focus on technological infrastructure solutions 2. Dynamic and proactive work environment 3. Opportunity for growth and development **Recruitment Announcement:** IT Support Specialist **Location:** Benedita, Leiria **Work Mode:** Hybrid and On-site **Position:** IT Support Specialist **Contract Type:** Fixed-term employment contract, renewable, with intent of permanent integration. **Company Overview** SVTI, Lda is a company operating in the fields of Automated Payments, Management Information Systems, Security, and Digital Signage, supporting small and medium-sized enterprises in modernizing and protecting their businesses. We stand out through the implementation of automated payment systems that ensure cash handling security, and through the development of customized management information systems tailored to our clients' specific needs. Our value proposition is built on reliability, innovation, and close customer proximity, with a clear focus on the continuous evolution of businesses that trust us. **Position Description** We are looking for an autonomous, dynamic, and solution-oriented **IT Support Specialist** to ensure the stability, security, and efficiency of our clients' technological infrastructure. This role operates under a **hybrid model**, combining the agility of digital support with the need for on-site intervention. We seek a disciplined, resilient, results-driven professional with ambition to actively contribute to building a robust technical support process. **Applications submitted via our internal form will receive priority review:** https://docs.google.com/forms/d/e/1FAIpQLScTchet\-h4kP1ZtgnNkb882vN1Tlc6v\-oU2GztVaiZZCuXeyQ/viewform?usp\=dialog **We Are Looking For Someone With:** * **Technical Proactivity:** Ability to anticipate failures, process-oriented mindset, rigor in documentation, and technical curiosity * **Resilience and Discipline:** Consistency in client interactions and ability to professionally handle objections. * **Active Listening:** Ability to understand clients' pain points and motivations, adapting the technical approach accordingly. * **Results Orientation:** Focus on meeting defined metrics and objectives. * **Organization and Rigor:** Discipline in updating the CRM and other platforms, ensuring complete historical records. * **IT Support Experience:** Prior experience in technical support will be valued, especially in a business context. * **ERP Software Experience:** Prior experience supporting, configuring, or using enterprise management software. * **SQL Experience:** Solid knowledge of relational databases (MS SQL Server, MySQL, or PostgreSQL), including writing *queries*, table management, backup execution, and data restoration. * **Infrastructure Knowledge:** Understanding of Client-Server architecture, user permission management, and fundamental networking concepts. * **Operating Systems:** Proficiency in Windows environments (Windows 10/11 and Windows Server), Linux, and Android. **Tasks and Responsibilities:** * **User Support:** Provide remote technical assistance (Helpdesk) to resolve daily software and hardware queries, incidents, and issues. * **Initial Diagnosis:** Perform triage and preliminary diagnosis to determine whether resolution can be achieved remotely or requires on-site visit. * **Hardware Maintenance:** Diagnose, repair, and replace physical components of computers and automated payment terminals. * **Network Infrastructure:** Configure, install, and ensure proper operation of routers, switches, and Wi-Fi signal extenders. * **Workstation Deployment:** Prepare, configure from scratch, and install new physical equipment for users whenever required. * **Software Support:** Provide technical assistance and clarify daily usage questions regarding management software. * **Configurations and Updates:** Install, update, and configure management software modules (both on local servers and workstations). * **Vendor Coordination:** Validate and report technical issues directly to the official software or hardware vendor support teams. * **Database Maintenance:** Monitor performance and integrity of database servers (MS SQL Server and MySQL). * **Data Extraction and Reporting:** Create, optimize, and execute queries (*queries*) to extract data or correct system inconsistencies. * **Backup Policies:** Configure, test, and ensure rigorous backup routines. * **Continuous Improvement:** Propose technological improvements or hardware/software replacements that enhance our clients' security and productivity. **What We Offer:** * **Fixed and variable compensation**, based on performance. * **Meal Allowance** * **Hybrid Work Model**, with at least three office visits per week. * **Ongoing training and development** * **Birthday leave** for the employee and their children * **Opportunity for promotion** to Senior role. If you are committed, ambitious, and disciplined, and eager to grow within a results-driven company, this may be the right opportunity for you! Join **SVTI** and help us build a stronger, more structured, and growth-oriented technical process. **Apply via our internal form:** https://docs.google.com/forms/d/e/1FAIpQLScTchet\-h4kP1ZtgnNkb882vN1Tlc6v\-oU2GztVaiZZCuXeyQ/viewform?usp\=dialog \-\-\- Compensation: €920.00 \- €2,147.95 per month Work Location: Hybrid remote work in Benedita