Clerk-Front Desk

Description

Summary: This position involves comprehensive management of guest interactions—from reservations and payments to support and internal collaboration—while ensuring compliance with service and security standards. Highlights: 1. Full management of guest check-ins and check-outs 2. Problem resolution and guest information 3. Adherence to service policies and team collaboration **Additional Information** **Job Number**26088163 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals by confirming reservations, assigning rooms, distributing and activating room keys. Process all types of payments, including room charges, cash, checks, and credit cards. Manage guest departures, including resolution of any outstanding, unpaid, or disputed charges. Log and respond to all guest calls, messages, questions, or requests, and resolve their issues. Collaborate with housekeeping to monitor room preparation prior to guest arrival. Inform guests/visitors about parking procedures and assign bellhops and valets as needed. Orient guests and provide information about the hotel and nearby points of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and verify report accuracy. Complete required system-generated closing and cashier reports. Accept guest bank checks and traveler’s checks. Conduct cash counts at the beginning and end of each shift. Balance and deposit revenues per Accounting specifications. Follow and enforce all company safety and security policies and procedures; report accidents, injuries, and hazardous working conditions to management. Follow and enforce all brand policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance while on duty; respect confidentiality when sharing brand- and/or hotel-specific information; and protect all company property. Greet and welcome guests according to company standards, anticipate and meet their needs, assist guests with disabilities, and warmly thank guests upon departure. Use clear and courteous language in all communications; answer the phone using appropriate language. Develop positive, constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to fostering equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have created an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Marriott Hotels strive to elevate the art of hospitality by innovating whenever possible while preserving the comfort of the familiar across the globe. As a Marriott Hotels associate, you will help us fulfill our promise of “Wonderful Hospitality. Always” by delivering thoughtful, sincere, and innovative service that honors and enhances this living legacy. With our name synonymous with hospitality worldwide, we proudly welcome you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 magnificent properties located in gateway cities and the world’s most beautiful resort destinations. At JW, our associates come first. Because when you feel good, our guests do too. JW Marriott associates are confident, innovative, authentic, and intuitive individuals who uphold the legacy of our founder, J. Willard Marriott, for whom the brand is named. Our hotels offer a unique work experience where you’ll be part of a community and experience genuine camaraderie with a diverse group of colleagues. JW offers training, development, and recognition opportunities—and, most importantly, a luxurious environment focused on holistic well-being where you can nurture your passions. Delivering exceptional guest service begins with taking care of our associates—that’s what we call The JW Treatment™. By joining JW Marriott, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself.