Job Summary: We are seeking a Junior IT Technician eager to learn and enjoy solving problems, to provide first-line technical support and assist with internal IT projects. Key Highlights: 1. First-line technical support (helpdesk) for internal users 2. Diagnosis and resolution of hardware and software incidents 3. Support in managing and maintaining local area networks (LAN) **Description:** ---------------- We are a company offering materials and solutions for gas, water, sanitation, HVAC, and renewable energy sectors. We are expanding our team by integrating a Junior IT Technician who is eager to learn, possesses teamwork spirit, and enjoys problem-solving. We seek candidates (m/f/d) with the following profile: Main responsibilities: * First-line technical support (helpdesk) for internal users * Diagnosis and resolution of hardware and software incidents * Installation and configuration of equipment (computers, printers, etc.) * Support in managing and maintaining local area networks (LAN) * Basic functional support for ERP systems, including user assistance and clarification of queries * Logging, tracking, and resolving tickets * Escalating complex ERP or system-related topics to specialized teams * Supporting internal IT projects **Requirements:** ----------------- Desired profile: * Minimum 2 years of professional experience in similar roles * Experience in user support (helpdesk) * Basic knowledge of networking (TCP/IP, LAN, Wi\-Fi) * Solid knowledge of Windows operating systems * Experience with or exposure to ERP systems * Ability to support users in using ERP systems (functional level) * Problem diagnosis and resolution capability * Strong communication skills and user orientation * Sense of responsibility, organization, and autonomy * Professional maturity and proactive attitude * Higher education not mandatory (practical experience valued)
João Santos
Indeed · HR
João Santos
Indeed · HR
